10.2 EMV Liability Shift Non-Counterfeit Fraud

Alex Forbess3 Comments

10.2 EMV Liability Shift Non-Counterfeit Fraud

Description of Reason Code

EMV Liability Shift Non-Counterfeit Fraud

Insights from Rules and Regulations

A cardholder claims his or her EMV-chip card was stolen, and that it was used in a fraudulent transaction. The transaction happened in a card-present environment. Also, one of three things have occurred: The transaction did not take place in a chip-reading terminal; OR a chip-initiated transaction took place in a chip-reading terminal. But the device was not EMV PIN-compliant; OR [online only] the transaction was chip-initiated. But your card processor didn’t transmit all of the chip data to Visa in the authorization request.

How to Win Reason Code

Provide documentation that the EMV chip was read, the terminal was EMV PIN-compliant and that all of its data was transmitted to Visa. Some documentation include: Proof of the terminal being EMV PIN-compliant; AND an imprint or signature that was created by the cardholder. If you already processed credit or a reversal: Provide documentation of the reversal; AND include the transaction amount and the date it was processed.

Transaction Modifiers applicable to Reason Code

None

Additional Information About Reason Code

Reason code is categorized: Fraud, Visa

Use the Chargeback App to respond to 10.2 EMV Liability Shift Non-Counterfeit Fraud.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.

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