I want chargeback management.

Use your PrestaShop data to create dispute responses in seconds.

Chargeback management made easy.

Save time and effort.

The app allows you to greatly reduce the time spent generating chargeback responses. Instead of hours, responses take seconds.

Eliminate human error.

Integrations to PrestaShop and your payment gateway send data directly into your responses — no more copy and pasting nightmares.

Make the strongest case.

These compelling responses include specific evidence required by Visa, MasterCard, American Express, and Discover.

Respond on your schedule.

With the first do-it-yourself dispute platform, you generate chargeback responses when it’s convenient for your store.

Feel confident in your responses.

Let our decades of disputes experience allow you to trust that you’re sending the best chargeback response possible.

How it works.

PrestaShop and your payment gateway send transaction and customer information into the app.

You review and reinforce, if necessary, the data included in your chargeback response.

The complete chargeback response is then ready to download as a PDF or editable DOCx.

What’s inside every response.

The finalized chargeback response is a multipage PDF or DOCx download, but it’s what’s inside that sets it apart. Every response includes evidence and compelling copy based on your industry, the dispute category, circumstances of the transaction, and other critical influential factors.

  • terms_and_conditionsTERMS AND CONDITIONS

    tracking_informationTRACKING NUMBERS



  • authorization_detailsAUTHORIZATION DETAILS


    sales_receiptsSALES RECEIPTS

  • product_detailsPRODUCT INFORMATION
  • customer_communicationCUSTOMER CORRESPONDENCE


Improves efficiency and effectiveness of fraud teams.

Chargeback is the only do-it-yourself dispute management platform designed to empower in-house teams by streamlining internal processes. Not only are fraud teams more efficient, the responses they create are more compelling, complete, and effective.

Connect your payment gateway for even more capabilities.

Bring even more relevant information into every response you create by adding your payment gateway alongside PrestaShop as data sources in the Chargeback app. For the first time, reveal the 360 degree view of your customers and their disputes.

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Put your PrestaShop data to work.

Request an invitation to see if you qualify for our early-access beta program.

Get Started with Real-time Dispute Resolution