The Chargeback App

Automated dispute management

Powerful automation inside the Chargeback App, fueled by intelligently aggregated data, revolutionizes dispute management processes and empowers internal teams.

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Core app features and tools

Automatically trigger programmatic actions that prevent disputes and manage chargebacks at every stage from a smart database of your dispute data.

Core app features and tools

Automatically trigger programmatic actions that prevent disputes and manage chargebacks at every stage from a smart database of your dispute data.

Real-time Resolution

Resolve disputes in real-time

Real-time Resolution (RTR) enrolls merchants in Visa Merchant Purchase Inquiry (VMPI). This enables the real-time communication of customer, order, and product detail to Visa’s dispute management platform, Visa Resolve Online (VROL). Stop disputes before they happen, automatically.

Real-time Resolution

Resolve disputes in real-time

Real-time Resolution (RTR) enrolls merchants in Visa Merchant Purchase Inquiry (VMPI). This enables the real-time communication of customer, order, and product detail to Visa’s dispute management platform, Visa Resolve Online (VROL). Stop disputes before they happen, automatically.

DataSync

Connected data sources fuel intelligent automation

Robust automation relies on order information, shipping updates, payment information, and more from a full commerce stack. The Chargeback App communicates with your data sources and instantly links the disparate data points together in a common database.

DataSync

Connected data sources fuel intelligent automation

Robust automation relies on order information, shipping updates, payment information, and more from a full commerce stack. The Chargeback App communicates with your data sources and instantly links the disparate data points together in a common database.

DocGen

Auto-generate compelling dispute responses

Programmed dispute logic in the Chargeback App automatically populates a detailed response for every unique dispute. DocGen processes all of the compelling evidence from your account integrations and builds it into a single document that’s formatted to meet requirements.

DocGen

Auto-generate compelling dispute responses

Programmed dispute logic in the Chargeback App automatically populates a detailed response for every unique dispute. DocGen processes all of the compelling evidence from your account integrations and builds it into a single document that’s formatted to meet requirements.

DocSend

Submit dispute responses automatically

Automated uploads and API calls submit completed responses and ensure your processor receives the proper response document, in the correct format, at the right time according to the card brand’s guidelines. No more messy emails, complicated uploads, or archaic faxes.

DocSend

Submit dispute responses automatically

Automated uploads and API calls submit completed responses and ensure your processor receives the proper response document, in the correct format, at the right time according to the card brand’s guidelines. No more messy emails, complicated uploads, or archaic faxes.

DataFeed

Track and analyze the results of automation

From spotting a defective product to zeroing in on breakdowns of operational procedures, DataFeed inside the Chargeback App helps you understand the full impact disputes have on your business. Get a quick overview in real-time, and export advanced reports as needed.

DataFeed

Track and analyze the results of automation

From spotting a defective product to zeroing in on breakdowns of operational procedures, DataFeed inside the Chargeback App helps you understand the full impact disputes have on your business. Get a quick overview in real-time, and export advanced reports as needed.

Reveal your ROI

Get a live demo with one of our experts and reveal the ROI waiting for you with real-time dispute management.

Get a Demo

Reveal your ROI

Get a live demo with one of our experts and reveal the ROI waiting for you with real-time dispute management.

Get a Demo