Even Soulja Boy Experiences Chargebacks

Scott StoneChargebacks

Chargebacks can happen to anyone. In the case of Soulja Boy, rapper/merchant of hoverboards, fraudulent chargebacks occurred to the tune (pun intended) of about $174,440. That’s some pretty serious dough. In most cases of chargeback fraud, merchant processors typically refund the cardholder their money with little evidence of fraudulent intention from the cardholder. For merchants, this can cause some serious headaches. via GIPHY Not all fraudulent transactions are intentional. However, in some cases, credit cards are legitimately … Read More

Shipping Rates Set to Rise, Here’s What You Need to Know

Scott StoneIndustry Trends1 Comment

Shipping Companies

UPS Shipping Rates Increase in 2016 As of December 28, 2015, UPS has updated their shipping rates. Merchants can now expect to pay a little more for their shipments. UPS has stated that the increase in shipping rates will support the ongoing expansion and maintenance of their service for 2016. They are planning to expand their Next Day Air® Early service to 4,500 new zip codes. This enhancement follows their recent expansion of UPS Worldwide Express by … Read More

What is a CRM (Customer Relationship Management) System?

Scott StoneBusiness3 Comments

Top-best-new-CRM

Ok, so your business is growing. Your need to track and manage your clients is increasing and the spreadsheet you’re using is becoming more of a time-consuming, error prone hassle. If this sounds familiar, chances are you’re in need of a Customer Relationship Management System (CRM). What is a CRM? Simply explained, a CRM allows you to store contact details and interactions between your business and your customers. A lot of a CRM’s value is derived … Read More

Scott Stone: A Relationship Creator

Kevin ParksAnnouncementsLeave a Comment

Scott Stone CMO

We come in contact with numerous people throughout our lives, and one of the key aspects of ensuring you’re successful in your work life is developing good relationships with the people you know. And nobody knows that better than Scott Stone. As Chargeback’s CMO, he knows it all boils down to relationships. His focus is creating and maintaining good customer-client relationships as well as internally with his co-workers. Stone has been in sales and marketing for … Read More

Visa Chargeback Monitoring Program

Scott StoneMerchant ServicesLeave a Comment

Visa Chargeback Monitoring Program

Prior to January 2016, Visa provided two programs for high-risk merchants who experience a high volume of chargebacks, the U.S. Merchant Chargeback Monitoring Program and the Global Merchant Chargeback Monitoring Program. Those two programs have been combined into a single program that adopts the stricter elements among the two. Here’s what you need to know. U.S. Merchant Chargeback Monitoring Program The first program was focused on merchants who operate within the United States. This program was known as U.S. Merchant Chargeback … Read More

Average Chargeback Rates: How Does Your Business Compare?

Cassi MatthewsChargebacks29 Comments

Chargeback Rate

Your chargeback rate can enhance or diminish your business. It’ll depend if your rate is near the ‘high-risk merchant’ benchmark. That affects how many credit card processing companies will work with you. It even affects the charges you receive from these companies. In addition, it gets worse if you don’t manage chargebacks well. One solution is equipping merchants for real-time dispute resolution. That’s one of several features the Chargeback App provides to merchants. Another solution is knowing … Read More

Top 10 Reasons for a Product Return

Cassi MatthewsCustomer Service22 Comments

Top Reasons For Product Returns

Let me first say this: a product return isn’t necessarily a bad thing. I say that with confidence…and it’s based on a six-year study from the University of North Carolina’s Flagler Business School. The study was done in 2009, but it’s still groundbreaking today. After all, the school looked at the return rates from various companies. And it turns out that there’s actually a “sweet spot” that equates to higher profits per customer sales. One company … Read More