What is Fraud Scoring?

Sydney VaccaroFraud PreventionLeave a Comment

What is Fraud Scoring

Dispute management has two sides. Merchants need to prevent disputes from happening and responding to invalid disputes when they do happen. In this post, we will focus on stopping chargebacks, specifically using fraud scoring as front-end fraud protection. Front-end fraud protection is put in place to prevent true fraud disputes from happening. True fraud is when a fraudster gets ahold of credit card credentials and successfully uses them at a merchant’s site or store. The actual … Read More

3 Mistakes Merchants Make When Handling Disputes

Sydney VaccaroChargebacksLeave a Comment

3 Mistakes Merchants Makes When Handling to Disputes

We were recently asked, “What are some common mistakes that you see merchants make when handling disputes?” We thought this was a great question and wanted to share the answer here. So, here are three of the common mistakes we see merchants make: A response document should be formatted in a way that is clean, precise, and easy to read. Sending in a giant chargeback response with all the possible information about the transaction or customer … Read More

New Bad Review? A Chargeback May Be on Its Way

Sydney VaccaroChargebacksLeave a Comment

New Bad Review. A Chargeback May Be on Its Way

Every merchant, no matter how diligent, has hiccups at times. Those operational hiccups can result in a bad review and a chargeback. In this post, we will dive into what merchants can to prevent bad reviews and chargebacks—and what to do when they occur. A chargeback or a dispute is when the card network demands a transaction reversal. This process is meant to serve as a form of consumer protection from fraudulent activity committed by both … Read More

5 Key Elements Of A Great Return Policy

Sydney VaccaroCustomer ServiceLeave a Comment

5 Key Elements Of A Great Return Policy

Beatrix Potter is a professional tech writer at Professional College Paper Writers and Write My Essay. She enjoys writing about ecommerce and how to boost your online business. In today’s ecommerce market, a return policy is simply an essential part of the online shopping experience. It lets the customer know that they can safely try out your product without fully committing to something that’s not right for them. While it’s not technically a legal requirement in … Read More

How to Repair a Customer Relationship After a Dispute

Sydney VaccaroChargeback BasicsLeave a Comment

How to Repair a Customer Relationship After a Dispute

It has become effortless for a cardholder to dispute a charge. Issuing banks can make the dispute process as simple as a few taps in their app. This ease can lead to customers disputing a transaction when they have a problem with the purchase instead of reaching out to the merchant to resolve it. This means opportunity for the merchant to correct the situation and mend the customer relationship was bypassed by the cardholder. So, how … Read More

What to Do When Customers Force Refunds Through Their Banks

Sydney VaccaroChargeback BasicsLeave a Comment

What to Do When Customers Force Refunds Through Their Banks

Arslan Hassan is an electrical engineer with a passion for writing, designing and anything tech-related. His educational background in the technical field has given him the edge to write on many topics. He occasionally writes blog articles for Dynamologic Solutions. It is common to face customers who force refunds from businesses. This kind of request from a customer is known as a “chargeback.” Chargebacks can be one of the most frustrating elements of business for a … Read More

What is First-Party Fraud?

Sydney VaccaroFraud PreventionLeave a Comment

Visa recently announced that starting April of 2020, “the Visa Rules will be updated to ensure issuers, acquirers and their sponsored merchants control first-party fraud. First-party fraud is a concern for all parties in the payment ecosystem. This occurs when a cardholder seeks reimbursement or a credit for legitimately purchased goods and services, resulting in potential disputes and creating additional costs for all participants.” So, what is first-party fraud? Here is what merchants need to know. … Read More

Understanding The Growing Threat Of Organized Retail Crime In 2020

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Understanding The Growing Threat Of Organized Retail Crime In 2020

Molly Crockett is a tech security blogger for BoomEssays and UKWritings. Molly’s writing focuses on how businesses can help protect themselves against the threats at large. She is always seeking ways to help develop writing and research skills in young people, and she teaches for EssayRoo, an online writing service. Organized retail crime is a relatively basic sort of theft at the root and a far cry from the complexity of computer hacking and cybersecurity breaching. … Read More

Chargeback Cost: What is the True Cost of a Dispute

Sydney VaccaroChargebacksLeave a Comment

Chargeback_Cost_What_is_the_True_Cost_of_Disputes

The dispute process was created to protect customers from fraudulent activities done by merchants and fraudsters. This process creates a payment landscape that makes cardholders feel safe making purchases from merchants they have never shopped with before. While the dispute process is a vital part of what makes the ecommerce economy work, it can also be an issue for merchants if they are not careful. So, what is the actual chargeback cost for merchants, and how … Read More

6 Tips to Boost Your Ecommerce Customer Service

Sydney VaccaroEcommerceLeave a Comment

6 Tips to Boost Your Ecommerce Customer Service

Daniela McVicker is a passionate digital marketer. Daniela is interested in everything related to SEO and blogging. She collaborates with many authoritative websites where she shares her experience and helps marketers make their names in the online world. You can check her last review of Grabmyessay. Are you looking for a “magic wand” that will allow you to influence purchasing decisions and improve brand loyalty? The truth is that you don’t need a magic wand to … Read More