What are Manual Reviews and How Can Merchants Make Them as Efficient as Possible?

Sydney VaccaroFraud PreventionLeave a Comment

What are Manual Reviews and How Can Merchants Make Them as Efficient as Possible

Manual reviews are a human-centered practice of checking flagged business transactions to determine whether or not they are fraudulent. Regardless of the rise of new technologies, the position of human expertise in the manual review of orders for possible fraud can not be replaced. Preventing online fraud and chargebacks is a persistent challenge for online merchants. With card-not-present (CNP) fraud costs rising exponentially, online merchants have it rough. The good news, however, is that fraud-detection technologies … Read More

Visa Purchase Return Authorization: What Merchants Should Know

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Visa Purchase Return Authorization_ What Merchants Should Know

Previously, cardholders were in the dark about whether their purchase return requests had been accepted or denied. Visa is introducing this mandate to drive transparency in the return process for cardholders. Purchase returns are part of every business. However, the return process is often unclear for customers and can expose merchants to fraud. Visa® created the Visa Purchase Return Authorization Mandate to bring transparency to the returns process. This post will explain the new mandate and … Read More

What Are Fraud Filters and How Do They Protect Merchants?

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What Are Fraud Filters and How Do They Protect Merchants

How can you stop fraudsters from making fraudulent purchases in your store? Fraud filters provide a solution. Imagine you could automatically stop fraudulent orders from processing in your store. Think about much money you would save. Think about the time saved. Fraud filters may sound like something from the distant future, but they are a real thing right now. You can add this tool to your ecommerce store and prevent fraudsters from making fraudulent purchases. It’s … Read More

What Are False Declines and How to Avoid Them

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What Are False Declines and How to Avoid Them

Front-end fraud filters can protect merchants from true fraud disputes, but false declines can be a pain for both customers and retailers. Fraud filters help merchants automatically determine potential criminal activity before it occurs. But the downside of automation is some normal actions taken by a cardholder can cause false positives in fraud detection software. Simple things like returning to school in professional years or taking an extended vacation can get a card falsely declined. Of … Read More

How Proper Dispute Management Can Increase Customer Satisfaction

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How Proper Dispute Management Can Increase Customer Satisfaction

Your company should do everything it can to keep a loyal customer. It costs five times as much to attract a new customer than to keep an existing one. Not to mention, the probability of selling to an existing customer is 60-70%, where selling to a new customer is 5-20%. Obviously, retaining loyal customers should be a priority for merchants. In this post, we will go over how proper dispute management can positively impact customer satisfaction … Read More

Understanding High-risk Merchant Accounts

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Understanding High-risk Merchant Accounts

Merchant accounts allow businesses to accept credit card transactions by holding the money from a sale once the payment gateway approves the purchase. The funds remain in the merchant account until a scheduled transfer happens, which puts the funds into the merchant’s bank account. Since not every transaction is successful, the merchant account allows for money to be pulled from when necessary. When a return or a dispute happens, the money is drawn from the merchant … Read More

What is Fraud Scoring?

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What is Fraud Scoring

A fraud platform performs a risk analysis on an incoming transaction and gives a fraud score. The rating is based on predictive technology that can identify patterns of fraudulent activity. Dispute management has two sides. Merchants need to prevent disputes from happening and respond to invalid disputes when they do happen. In this post, we will focus on stopping chargebacks, specifically using fraud scoring as front-end fraud protection. Preventing True Fraud Front-end fraud protection is put … Read More

3 Mistakes Merchants Make When Handling Disputes

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3 Mistakes Merchants Makes When Handling to Disputes

We were recently asked, “What are some common mistakes that you see merchants make when handling disputes?” We thought this was a great question and wanted to share the answer here. So, here are three of the common mistakes we see merchants make: #1 Responding With Too Much Evidence A response document should be formatted in a way that is clean, precise, and easy to read. Sending in a giant chargeback response with all the possible … Read More

New Bad Review? A Chargeback May Be on Its Way

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New Bad Review. A Chargeback May Be on Its Way

Bad reviews and chargebacks can go hand-in-hand whenever a customer feels the customer service was bad, or the experience was not what they expected. Every merchant, no matter how diligent, has hiccups at times. Those operational hiccups can result in a bad review and a chargeback. In this post, we will dive into what merchants can to prevent bad reviews and chargebacks—and what to do when they occur. What is a Chargeback? A chargeback or a … Read More

5 Key Elements Of A Great Return Policy

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5 Key Elements Of A Great Return Policy

About the AuthorBeatrix Potter is a professional tech writer at Professional College Paper Writers and Write My Essay. She enjoys writing about ecommerce and how to boost your online business. In today’s ecommerce market, a return policy is simply an essential part of the online shopping experience. It lets the customer know that they can safely try out your product without fully committing to something that’s not right for them. While it’s not technically a legal … Read More