Why Analysis of Dispute Data is so Important

Sydney VaccaroChargebacksLeave a Comment

Why Analysis of Chargeback Data is so Important

When a merchant receives a dispute, the first step is to respond or accept the customer’s claim. While the response process is vital for merchants to recover revenue, simply responding to disputes isn’t enough. In this post, we’ll explain how analyzing disputes benefits merchants—and what merchants should be looking at in their analysis. A recent Javelin study of the long- and short- term effects of disputes found that the “lack of transparency in the chargeback process … Read More

Which Disputes can Merchants Win?

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Which Disputes can Merchants Win

When a merchant receives a dispute, there are two options. They can respond to the dispute with compelling evidence to try and get their funds returned. Alternatively, they can accept the dispute, which tells the card network and issuing bank that they will not be fighting the customer’s claims. For merchants responding to a dispute, creating the response can be a tedious and time-consuming task. So merchants may be asking, “Should I respond to this dispute? … Read More

Repeat Chargeback Offenders: What Should Merchants Do?

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Repeat Chargeback Offenders_ What Should Merchants Do_

The dispute process was initially put into place to protect cardholders from fraudsters and dishonest merchants. Unfortunately, some cardholders try to take advantage of the chargeback process for monetary gain. If merchants and issuers do not track and block the repeat offenders of chargeback fraud, merchants will suffer losses from fraud and increased dispute rates. Chargeback fraud is the intentional misuse of the dispute process in an attempt to regain the transaction amount, while still retaining … Read More

Organized Human-Driven Fraud Attacks

Sydney VaccaroFraud PreventionLeave a Comment

Organized Human-Driven Fraud Attacks

There are three types of payment fraud: true fraud, friendly fraud, and chargeback fraud. While it is equally important for merchants to take action to prevent and respond to all payment fraud, merchants need to address true fraud before it happens. Unlike chargeback and friendly fraud, fraud losses that come from true fraud can not be recovered. Therefore, merchants must put preventative measures in place to stop true fraud. To make the most effective fraud filters, … Read More

What is PSD2?

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What is PSD2?

PSD2 is the second iteration of the Payment Services Directive. PSD2 was created by the European Union to regulate payment services through a single integrated market. Overall, PSD2 establishes a framework for banks and non-banks to exchange payment information making a secure environment. While some of the PSD2 changes started in January of 2018, the final phase of the directive when into place September 14, 2019. In this post, we will go through the details of … Read More

Is Friction at Checkout Actually a Bad Thing?

Sydney VaccaroEcommerceLeave a Comment

Is Friction at Checkout Actually a Bad Thing

From Amazon’s one-click checkout to an increase in the availability of subscription goods, merchants are going above and beyond to create a frictionless checkout process. But what if some friction isn’t a bad thing? What if there is actually a healthy amount of friction at checkout? Take a look at the pros and cons of friction at checkout and how the customer mindset is changing. Friction during checkout is when obstacles slow or prevent a customer … Read More

Recurring Transactions: How to Manage the Risk of Recurring Transactions

Sydney VaccaroSubscriptionLeave a Comment

Recurring Transactions- How to Manage the Risk of Recurring Transactions

Subscription billing models mean continuous, predictable payments after just one customer sign-up. On the customer’s side, they get access to continuous products or services without having to go through a check out process. That may sound like a dream come true for both parties, but the continuous billing model has some downsides — one of those being a susceptibility to disputes. In this post, we’ll dive into why the subscription model is susceptible to disputes and … Read More

Fraud and Abuse Report – 2019

Sydney VaccaroEcommerceLeave a Comment

Fraud and Abuse Report - 2019

Recently, Arkose Labs released its 2019 Q3 Fraud and Abuse Report. This report explains the current landscape of ecommerce and card-not-present fraud. Ecommerce remains a target for fraudsters because it is where they can make the most money, easily.  This is why ecommerce merchants need to stay up-to-date on the latest fraud trends and understand the financial motives of fraudsters to protect themselves and their customers. In this post, we’ll highlight the most critical aspects of … Read More

Prepaid and Temporary Credit Card Fraud: How Merchants Should Protect Themselves

Sydney VaccaroFraud PreventionLeave a Comment

Prepaid and Temporary Credit Card Fraud: How Merchants Should Protect Themselves

Prepaid cards from Visa, MasterCard, and the like continue to grow in popularity. A Mercator Advisory Group survey found that 56% of U.S. adults had bought some kind of prepaid card in the previous year. These cards can perform functions just like a debit or credit card, but do disputes function the same, too? In this post, we’ll go over the functionality of prepaid cards and how the different card networks approach prepaid-related disputes. Prepaid cards … Read More

Biometrics Used as a Security Measure, Not a Spying Tool

Sydney VaccaroFraud PreventionLeave a Comment

Biometrics Used as a Security Measure, Not a Spying Tool

Grace Frenson is a freelance writer from Philadelphia. She recently graduated from Drexel University with a bachelor’s degree in businesses administration. While studying for her degree she interned under a notable financial consultant in King of Prussia, PA. She also has a passion for finance and writing. Biometrics are a form of technology that authenticates the user’s identity before they can make a transaction. The most common type of biometric we see today is finger scanning. … Read More