Dispute Response Tips for Analysts

Alex ForbessChargeback BasicsLeave a Comment

How Can A Dispute Analyst Improve In Their Job

Creating dispute response documents and understanding disputes are vital parts of the dispute analyst job. Here are all the key pieces of information merchants and analysts need to respond and analyze disputes. ***Author’s note: For a more thorough explanation on actionable documentation, please read How to Create a Chargeback Response [The Right Way]. This post explains all of the elements involved in drafting a response, and provides an example of how to draft a response for … Read More

Loyalty Program Fraud

Sydney VaccaroFraud PreventionLeave a Comment

Loyalty Program Fraud

Loyalty programs are becoming more popular among retailers and restaurants. It makes sense that more merchants are hopping on the loyalty train. As you have probably heard before, “It costs more to earn a new customer than to retain one.” In fact, it can be 5 to 25 times more expensive to acquire new customers than it is to retain an existing ones. If you need anymore encouragement to keep loyal customers around, it has been … Read More

Dispute Analyst Job Description and Role

Sydney VaccaroBusiness, Chargeback BasicsLeave a Comment

Dispute Analysis Job Description

Dispute analysts are a vital part of managing disputes. Making sure you find and train the right people for the job is just as vital. This post will go over what you should put in your job description and the role your dispute analyst should play in your company. Losing a customer disputes means that your company will lose hard earned revenue. The only way to reverse a dispute is to create a response with the … Read More

The Dispute Lifecycle (for Analysts)

Alex ForbessChargeback Basics1 Comment

The Dispute Lifecycle (for Analysts)

If you are an avid reader of Our Blog, you may realize that disputes don’t exactly follow a linear path. Indeed, there are stages in the dispute lifecycle that make it seem it’s a straightforward process. But there is a lot of iteration within those stages, and not every dispute may be processed through every stage. In short, it can get overwhelming quickly if you are not familiar with all the stages in the dispute lifecycle.

Why Should I Respond To Fraud Disputes?

Alex ForbessChargeback BasicsLeave a Comment

Why Should I Respond to Fraud Disputes?

Fraud disputes are not always as they appear to be. We explored that in our latest Ebook, The Three Faces of Fraud. And yet, some merchants instinctively assume that a fraud dispute results in guaranteed revenue loss. We’re going to explain how that is not the case, and why merchants should always (I repeated, always) respond to fraud disputes. The most ineffective response is no response at all. Without a chargeback response, the issuing bank only … Read More

Going From Clicks-To-Bricks? (Don’t Forget About Disputes!)

Alex ForbessBusinessLeave a Comment

Going from Clicks-to-Bricks_ (Don't Forget About Disputes!)

Ecommerce has given retailers more opportunities than they could have imagined. No obscure leases; no geographical limitations. All it takes is a website, an ecommerce platform, and a groundbreaking idea to jump start their business. And when they earn a loyal customer base online, retailers are given an opportunity to expand their business into the physical world. This has been a theme in a retail segment called ‘clicks-to-bricks,’ and this post will explain the benefits it … Read More

The Card Verification of the Future (But it Still Won’t Work for Ecommerce)

Sydney VaccaroEcommerceLeave a Comment

The Card Verification of the Future (But it Still Won't Work For Ecommerce) (1)

Biometrics are becoming a part of our day-to-day lives. Most of us use biometrics verification multiple times a day. You may be using your fingerprint, face, iris, voice or other verifications just to unlock your phone. These biometric verifications have become so advanced that even when a person is wearing a hat or sunglasses, the phone will still be able to recognize the right face. With that kind of security guarding your smartphone, it only makes … Read More

Protecting Your Ecommerce Business From Cyber Attacks

Alex ForbessBusinessLeave a Comment

Protecting Your Ecommerce Business From Cyber Attacks

***We enjoy shining the spotlight on fellow experts in tech, business and dispute management. Maddie Davis, co-founder of Enlightened Digital, has news (and advise) to share about cyber attacks in ecommerce. Enjoy!***  The foundation of any customer-consumer relationship is trust: trust in the quality of a product, the efficiency of service and the knowledge that sensitive payment details will be kept between the two parties. Unfortunately, as long as commerce has been around, so has fraud, … Read More

The Dangers of Outsourcing Dispute Management

Sydney VaccaroFraud Prevention1 Comment

The Dangers of Outsourcing

Outsourcing dispute management may sound tempting at times. It is one less thing that your company has to manage internally, but there are dangers that come with outsourcing disputes. It can put your company’s security, win rate, and bottom line at risk. After major data breaches hitting every kind of industry, data protection should be at the top of your company’s list. One of the warnings you have probably heard (maybe hundreds of times by now) … Read More

Is Hiring Temps for Dispute Management a Good Idea?

Alex ForbessBusinessLeave a Comment

Is Hiring Temps for Dispute Management a Good Idea?

Everyone needs help every now and then. Help is what allows teams to achieve their goals on time and (in some cases) sooner than intended. As you may heard from our recent post, Winter Shopping is Coming. This will involve another season of product returns, fraud prevention and personal shopping for reliable dispute management software. And to make this season more challenging, merchants are searching for temps to help manage the (not surprisingly) excessive dispute volume … Read More