DisputeHub Academy: Dispute Education

Sydney VaccaroDisputeHub AcademyLeave a Comment

DisputeHub Academy_ Dispute Education

Educating merchants on fraud, card network rules, and all things disputes has always been a priority for us at Chargeback. Now, we’ve taken this education to the next level with the introduction of DisputeHub Academy and the Dispute and Chargebacks Certification Course. The goal of the Disputes and Chargebacks Certification Course is to guide merchants through the complex dispute process and take the final test with a big picture view and understanding of disputes. Through videos, … Read More

Cash Back on Debit Card Transactions: What You Need to Know

Sydney VaccaroIndustry TermsLeave a Comment

Cash Back on Debit Card Transactions_ What You Need to Know

Giving customers the ability to receive cash with a purchase on a debit card can help merchants gain loyalty, improve customer experience, and even save money. Here is what merchants need to know about allowing customers to receive cash back on transactions. Debit card cash back is when a merchants offers the cardholder to add an amount to their transaction and to receive it in cash. This practice is normally popular with grocery and c-store merchants … Read More

What is Package Rerouting Fraud?

Sydney VaccaroFraud PreventionLeave a Comment

What is Package Rerouting Fraud

Package rerouting fraud is one way that fraudster can steal physical goods merchandise while using a stolen credit card. This type of fraud leaves merchants with a true fraud dispute and the loss of merchandise. Package rerouting fraud is when a fraudster uses a stolen credit card to make a physical goods purchased. The fraudster will use the legitimate cardholder’s address to make sure the purchase gets past the front end fraud filters, but when the … Read More

Introducing Dispute Hub Academy

Sydney VaccaroAnnouncementsLeave a Comment

Introducing Dispute Hub Academy

Educating merchants on fraud, card network rules and all things disputes has always been a priority for Chargeback. Now, we have taken this education to the next level for merchants. Chargeback is proud to announce the launch of DisputeHub Academy. Our goal is for DisputeHub Academy to be the source for merchant education and certification in the world of disputes and chargebacks. Fittingly, the flagship course, Disputes and Chargebacks Certification, is designed to give a big … Read More

4 Evidence Gathering Tips for Digital Goods Subscription Dispute Responses

Sydney VaccaroDigital GoodsLeave a Comment

4 Evidence Gathering Tips for Digital Goods Subscription Dispute Responses

Subscription billing can be a wonderful way for merchants and customers to experience a frictionless checkout. But there are elements of digital goods and the subscription billing process that puts merchants at a higher risk for disputes. If you’re a merchant who provides digital goods on a recurring billing model, this post is for you. Read on to find out 4 specific pieces of compelling evidence required by the card networks for subscription digital goods disputes … Read More

Visa Claims Resolution (VCR) FAQ

Sydney VaccaroChargeback BasicsLeave a Comment

Visa Claims Resolution (VCR) FAQ

Last year, Visa Claims Resolution (VCR) brought some confusion and excitement to merchants. Check out some of the most frequently asked questions about VCR and the process that surrounds it. Visa introduced a new system to streamline the dispute process called VCR or Visa Claims Resolution. As of April 2018, all disputes are processed through VCR and are moderated by Visa’s automated tool, Visa Resolve Online (VROL). Visa Claims Resolution is expected to save time and … Read More

Managing Disputes In-House: Physical Goods Subscriptions

Sydney VaccaroPhysical GoodsLeave a Comment

Managing Disputes In-House_ Physical Goods Subscriptions

Outsourcing dispute management is not an option for many companies. They want to keep their data, work, and time spent on disputes inside of the business. There are plenty of benefits to keeping this process in house, but it requires creating or finding processes that are efficient for your employees, but also effective to regain losses. For subscription merchants selling physical goods, it is even more important to create streamlined processes — because subscription goods are … Read More

Visa Rules Every Merchant Should Know

Sydney VaccaroChargeback BasicsLeave a Comment

Visa Rules Every Merchant Should Know

It is important for merchants to stay on top of all payment compliances. There are specific rules that merchants need to be aware of to stay in the card network’s (and customer’s) good graces. In this post, we’ll discuss a few fundamental rules that Visa wants merchants to know. When you offer Visa as a payment option online or at your brick-and-mortar locations merchants must accept all the types of Visa cards. This includes Visa debit, … Read More

Friendly Fraud and Chargeback Fraud. What’s the Difference?

Sydney VaccaroChargeback BasicsLeave a Comment

Friendly Fraud and Chargeback Fraud. What's the Difference

When discussing disputes and chargebacks, the terms “friendly fraud” and “chargeback fraud” are often used synonymously. But it’s important to differentiate them, because customer relationships are at stake. Read on to understand the definitions of these two types of fraud, what merchants need to know, how they differentiate, and what merchants can do to fight and prevent each type. Friendly fraud involves no malicious intent from the cardholder when they dispute a charge. Simple forgetfulness or … Read More

Dispute Response Templates for Physical Goods

Sydney VaccaroPhysical GoodsLeave a Comment

Dispute Response Templates for Physical Goods

Even though disputing purchases is getting easier and easier for cardholders, the dispute process is still confusing and complicated for merchants. Knowing the specific card networks rules, what each reason code is asking for, and how transaction modifiers affect the compelling evidence can be a lot for merchants to research. To help physical good merchants, we’ve created templates specifically for responding to physical good disputes. In this post, we’ll show you some of the main pieces … Read More