Visa Dispute Updates April 2019

Sydney VaccaroChargeback BasicsLeave a Comment

Visa Dispute Updates April 2019

In the world of disputes, the major card networks are constantly updating their rules and regulations to attempt to make the process of disputes better for all parties involved. These changes have historically happened twice a year in April and October. If a card network makes drastic changes in April, the October update may be minimal or not updated at all. Visa made a huge change to how their disputes are handled with the introduction of … Read More

What Is Cloud Based Point Of Sale?

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What Is Cloud Based Point Of Sale_

The brick-and-mortar store would not be able to function without a working POS system. More companies are starting to stray from a traditional POS system to a cloud-based POS system. We will go through what a cloud POS is, how it works, and some of the benefits that merchants receive by switching over. A point of sale or POS system is what makes it possible for customers to check out in a brick-and-mortar store. It is … Read More

Econtracts Are a Tool for Mitigating Disputes

Sydney VaccaroFraud PreventionLeave a Comment

Econtracts Are a Tool for Mitigating Disputes

As cardholders can sign up for services and buy more items online than ever before, econtracts have become a necessity for some business. We will go over what “econtracts” are, what businesses they can benefit, and how they can help merchants win disputes. Econtacts are equivalent to paper contracts. The difference is that the contract is sent electronically instead of paper. Econtacts are used to outline terms and services among other information. Once it is signed … Read More

5 Ways Credit Card Fraud is Happening in the Hotel Industry

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4 Ways Credit Card Fraud is Happening in the Hotel Industry

Hotel merchants face different types of fraud because of the nature of booking and reservations. Here are five types of fraud that hotel merchants need to be aware of to protect their revenue and bottom line. Fraudsters are starting to targeting loyalty programs.The merchants and even the customers do not view reward points as currency, but fraudsters do. As long as that mentality exists, there is going to be less protection around the loyalty points than … Read More

Today’s Fraudsters are Getting More Sophisticated – DataVisor Report

Sydney VaccaroFraud PreventionLeave a Comment

Today's Fraudsters are Getting More Sophisticated - DataVisor Report

Understanding how fraudsters work and operate is essential knowledge for merchants. To stay one step ahead of fraudsters and to prevent fraudulent activities from happening requires knowledge of how fraudsters will attempt to gain merchandise or funds from the merchant. The DataVisor Fraud Index Report goes through how fraudsters are getting more sophisticated and the methods they are using. We will dive into those findings. In the DataVisor Fraud Index Report, one of the significant findings … Read More

Managing Disputes In-House for Digital Subscription Goods

Sydney VaccaroDigital GoodsLeave a Comment

Managing Disputes In-House Digital Subscription Goods

There are many reasons that companies would want to keep dispute management in-house. Whether it is to keep customer data within the company, only wanting company employees working the disputes, finding that keeping the process in-house is more cost effective or other factors, it is important to find a process that is both effective and efficient for dispute management. For subscription merchants selling digital goods, it is even more important to create streamlined processes — because … Read More

How Tokenization is Helping Merchants Keep Cardholder Data Safe

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How Tokenizations is Helping Merchants Keep Cardholder Data Safe

Tokenization is a process that can be used to protect customer data, and in turn, protect merchants and customers alike. We will go over what tokenization is, how it works, and why merchants should look to implement it into their business. Tokenization is the process of taking important information and turning it into a randomly generated “token” which is a string of characters. The advantage of tokenization is if the data gets breached the tokens can … Read More

Interchange Fees: Understanding What They Are & How To Calculated Them

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Interchange Fees_ Understanding What They Are & How To Calculated Them

Interchange fees come into play whenever a merchant accepts a debit or credit card. These fees help keep the payment ecosystem balanced. We will go over what interchange fees are, what other fees they are connected to, and more. Interchange fees are charged to merchants whenever a customer uses a credit or debit card. This fee is to cover the fraud or bad debt that happens when approving payments. These fees are collected by the card … Read More

How to Reroute Shipments When a Dispute Happens

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How to Reroute Shipments When a Dispute Happens

Rerouting shipments is something merchants, valid customers, and fraudsters can all use to their advantage. We will go over why each of these parties uses rerouting services and how merchants can use it depending on their shipping carrier. True and honest customers may need to reroute shipments for reasons that can range from the package being a gift and wanting it at delivered to their work instead of their home, a recent move overlapped with ship … Read More

Best Practices for Recurring Digital Goods Transactions

Sydney VaccaroDigital GoodsLeave a Comment

Best Practices for Recurring Digital Goods Transactions

Digital good merchants face more challenges than merchants selling physical goods when it comes to fraud. Especially when you add the recurring billing model on top of digital good sales. So it’s imperative for subscription digital good merchants to be aware of and implement best practices. To make sure merchants are giving their customer the best transaction experience and preventing disputes, we will go through some of those key guidelines for recurring merchants. There are a … Read More