VMPI Integration Through a Visa Facilitator: How it Works

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VMPI Integration Through a Visa Facilitator

Merchants who are integrated with Visa Merchant Purchase Inquiry (VMPI) can prevent invalid disputes and take meaningful actions to retain customer relationships and to avoid revenue loss. Merchants have two options to integrate with VMPI: go through a VMPI facilitator or integrate directly to Visa. VMPI was started after Visa saw over 2.6 million chargebacks initiated in 2015 because cardholders did not recognize the transactions, which was an increase of over 13% from the prior year. … Read More

Should I Refund a Customer that Disputes a Charge?

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Should I Refund a Customer that Dispute a Charge

After receiving a dispute, merchants may be tempted to refund the customers to try and fix the situation. But should you refund a customer? What about when you receive issuer notifications? After a dispute is already filed, merchants should not refund the transaction. Because if the customer wins the dispute and you have refunded them, they will receive two credits. The credit that was pulled from the merchant account when the dispute was filed and the … Read More

Can Payment Fraud Happen Through Voice Assistants?

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Can Payment Fraud Happen Through Voice Assistants

Professional writer Ashley Halsey works for Lucky Assignments and Gum Essays. She is constantly researching new developments with cyber security and fraud risk to share with her audience. She enjoys finding the benefits of new technologies while protecting the safety and security of our personal and business lives. About 31 percent of consumers now own voice-activated devices, up from 27 percent in 2018 and 14 percent in 2017. Technology for voice assistants is a great new … Read More

2019 Round-Up of the Best Dispute Content We Created

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2019 Round-Up of the Best Dispute Content We Created

As we enter the new year, we wanted to look back on 2019. Below is a collection of our most popular, most helpful, best-researched articles of 2019. These top articles are divided into four different sections: Top Reads are this year’s most-read articles (and for a good reason). What Merchants Need-to-Know is the most valuable information for merchants. Looking into 2020 are articles based on new trends that we predict will continue to grow. Personal Favorites … Read More

The 3 Types of Dispute Management Software

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The 3 Types of Dispute Management Software

Dispute management is necessary for every company that wants to prevent fraud and protect hard-earned revenue. There are three core types, or functions, of dispute management software that helps merchants prevent and manage disputes. However, these types should not operate independently. In fact, when used together, merchants can have the most robust dispute management process possible. The three core functions of dispute management software are: True fraud happens when a fraudster obtains stolen credit card credentials … Read More

How to Connect to Visa Merchant Purchase Inquiry (VMPI)

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How to Connect to Visa Merchant Purchase Inquiry (VMPI)

Many merchants are already taking steps to prevent invalid disputes by using Visa Merchant Purchase Inquiry (VMPI). In this post, we’ll go over what you need to know about VMPI and how you can get integrated. Visa started developing VMPI after “[They] saw over 2.6 million chargebacks initiated [in 2015] because cardholders did not recognize the transactions, an increase of over 13% from the prior year. In addition, 20% of all chargebacks were tied to purchases … Read More

Chargeback Accounting: How to Record Disputes

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Chargeback Accounting. How to Record Disputes

Proper dispute management is necessary for retaining hard-earned revenue. A vital part of dispute management is understanding the impact of disputes on your company, which is where proper bookkeeping comes in. A dispute or chargeback is a transaction reversal meant to serve as a form of consumer protection from fraudulent activity committed by both merchants and individuals. A cardholder can dispute a transaction for a variety of reasons, including fraud, unprocessed credit, goods or services not … Read More

What are VMPI Issuer Notifications and How Should Merchants Respond?

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What are VMPI Issuer Notification and How Should Merchants Respond

VMPI notifications give merchants the opportunity to avoid disputes and take meaningful actions to retain customer relationships and prevent revenue loss. Here are the VMPI issuer notification types and how merchants should take action when they receive each one. Visa Merchant Purchase Inquiry (VMPI) gives merchants the ability to respond to customers’ inquiries in real-time to prevent invalid disputes from being filed. By providing this information to the issuing bank, the dispute analyst can use transaction … Read More

Invalid Disputes: Why They Happen

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Invalid Disputes. Why They Happen

Invalid disputes are when a merchant receives a dispute from a legitimate transaction. These disputes are invalid because the merchant did not do anything to cause it, such as accepting a stolen credit card or not processing a refund credit. But if invalid disputes are actually a valid transaction, how does the merchant end up with a dispute? The first step in understanding why invalid disputes happen is by learning why cardholders are turning to the … Read More

Holiday Fraud: How to Protect Your Business During and After the Holidays

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Holiday Fraud: How to Protect Your Business During and After the Holidays

Any merchant that has a seasonal sales boost during the holidays knows that preparation is vital for having a successful holiday season. To keep the revenue gained during the holiday rush, merchants should also be prepared to handle holiday fraud. Here is how merchants should prepare for fraud before and after the holidays. Front-end fraud filters are a tool used by merchants to help assess if a purchase is fraudulent. During the holiday rush, merchants may … Read More