COVID-19 Dispute FAQs

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COVID-19 Dispute FAQs

During this time, merchants are continually dealing with unique challenges. As card networks and merchants see an influx in dispute attempts, it is important merchants understand the dispute situations and what the cardholder’s rights are during the COVID-19 crisis. In this post, we will answer frequently asked questions surrounding the unique dispute situations caused by the virus. COVID-19 Dispute FAQs Physical Goods Disputes When do issuers have the right to dispute a physical goods transaction? When … Read More

How the COVID-19 Crisis is Affecting Merchants [Survey Results]

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In this turbulent time of working from home, social distancing, and increased ecommerce sales, many merchants have prepared and innovated the best they can to maintain cash flow. The ways cardholders are spending during the COVID-19 crisis has already resulted in merchants receiving an increase of disputes. High numbers of ecommerce purchases, possible cutbacks in spending due to job loss or economic fear, high purchase volumes of essential goods, and postponed events creates the perfect environment … Read More

How to Prepare Your Company to Minimize Fraud Cost During the COVID-19 Crisis

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The behavior of cardholders during the COVID-19 crisis is setting up merchants to receive an increased number of disputes in the coming weeks and months. The combination of ecommerce purchases, high purchase volumes as cardholders expect more weeks of quarantine, and the possible cut back in spending due to job loss or economic fear creates the perfect situation for fraud to emerge. These guidelines will help make sure your company retains your hard-earned revenue by preventing … Read More

All Major Card Brands Postpone April Release and Change Dispute Monitoring in Light of Coronavirus Pandemic

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All Major Card Brands Postpone April Release and Change Dispute Monitoring in Light of Coronavirus Pandemic

The behavior of cardholders during the COVID-19 crisis is setting up merchants to receive an increased number of disputes in the coming weeks and months. The combination of ecommerce purchases, high purchase volumes as cardholders expect many more weeks of quarantine, and the possible cut back in spending due to job loss or economic fear creates the perfect situation for fraud to emerge. In response to this expected rise in dispute volume, the card networks have … Read More

What are Manual Reviews and How Can Merchants Make Them as Efficient as Possible?

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What are Manual Reviews and How Can Merchants Make Them as Efficient as Possible

Preventing online fraud and chargebacks is a persistent challenge for online merchants. With card-not-present (CNP) fraud costs rising exponentially, online merchants have it rough. The good news, however, is that fraud-detection technologies are evolving fast to catch up with ecommerce growth alongside dealing with the increasing intricacy of fraud attacks. Regardless of the rise of new technologies, the position of human expertise in the manual review of orders for possible fraud can not be replaced. While … Read More

Visa Purchase Return Authorization: What Merchants Should Know

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Visa Purchase Return Authorization_ What Merchants Should Know

Purchase returns are part of every business. However, the return process is often unclear for customers and can expose merchants to fraud. Visa® created the Visa Purchase Return Authorization Mandate to bring transparency to the returns process. This post will explain the new mandate and outline how merchants can comply. The Visa Purchase Return Authorization is a new directive that requires merchants to request authorization for every return transaction (cardholder refund) that they make. This mandate … Read More

What Are Fraud Filters and How Do They Protect Merchants?

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What Are Fraud Filters and How Do They Protect Merchants

Imagine you could automatically stop fraudulent orders from processing in your store. Think about much money you would save. Think about the time saved. Fraud filters may sound like something from the distant future, but they are a real thing right now. You can add this tool to your ecommerce store and prevent fraudsters from making fraudulent purchases. It’s simple: Fraud filters will notify you of a potentially fraudulent purchase or cancel a fraudulent order automatically. … Read More

What Are False Declines and How to Avoid Them

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What Are False Declines and How to Avoid Them

Front-end fraud filters can protect merchants from true fraud disputes, but false declines can be a pain for both customers and retailers. Fraud filters help merchants automatically determine potential criminal activity before it occurs. But the downside of automation is some normal actions taken by a cardholder can cause false positives in fraud detection software. Simple things like returning to school in professional years or taking an extended vacation can get a card falsely declined. Of … Read More

How Proper Dispute Management Can Increase Customer Satisfaction

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How Proper Dispute Management Can Increase Customer Satisfaction

Your company should do everything it can to keep a loyal customer. It costs five times as much to attract a new customer than to keep an existing one. Not to mention, the probability of selling to an existing customer is 60-70%, where selling to a new customer is 5-20%. Obviously, retaining loyal customers should be a priority for merchants. In this post, we will go over how proper dispute management can positively impact customer satisfaction … Read More

Understanding High-risk Merchant Accounts

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Understanding High-risk Merchant Accounts

Merchant accounts allow businesses to accept credit card transactions by holding the money from a sale once the payment gateway approves the purchase. The funds remain in the merchant account until a scheduled transfer happens, which puts the funds into the merchant’s bank account. Since not every transaction is successful, the merchant account allows for money to be pulled from when necessary. When a return or a dispute happens, the money is drawn from the merchant … Read More