The Free Trial Crack Down

Sydney VaccaroSubscriptionLeave a Comment

mastercards_free_trial_rules

Mastercard announced new rules for merchants that offer free trials; requiring merchants to gain the cardholder’s approval to continue charging them for the service. The goal is to prevent any unwanted charges on the cardholder’s account. Mastercard explained in their press release the reason for the change: “At Mastercard, we want every commerce engagement to be simple, safe and secure and we are introducing rules for merchants that offer free-trials to make this a hassle-free experience … Read More

Using Authorization Holds to Prevent Disputes

Sydney VaccaroFraud PreventionLeave a Comment

Using Authorization Holds to Prevent Disputes

Using authorization holds is a common practice used by gas stations, car rental services, and hotels. There is a good reason for this. Merchants who use this practice effectively can prevent disputes, fraud, and refunds. Authorizations are part of the payment process that the customer never sees. When a customer enters in their card number online or uses it at a physical terminal, there is a series of parties and actions that take place to approve … Read More

Merchant Credit Card Fraud Prevention: Using Card Security Codes

Sydney VaccaroChargeback BasicsLeave a Comment

Merchant Credit Card Fraud Prevention_ Using Card Security Codes

Ecommerce transactions are not as secure as in-person transactions. But in a world where not offering ecommerce options to customers is simply not acceptable, merchants have to be as careful as possible when accepting online payments. One common method of ecommerce fraud prevention that merchants can use is to require the card security code at checkout. The requirement for a security code at an ecommerce checkout is a normal practice for ecommerce merchants. There is a … Read More

2018 Round-Up of the Best Dispute Content We Created

Sydney VaccaroChargeback BasicsLeave a Comment

2018 Round-Up of the Best Dispute Content We Created

We reached out to Nasir N. Pasha (Esq.), the managing attorney of Pasha Law PC to get some expert legal advice on how to take legal action against a fraudster. In this guest Q&A, Mr. Pasha explains what legal matters merchants can take if fraud either gets out of control or if it becomes something too big for the card networks to handle. Read more about when fraudsters take things too far. If there is a … Read More

Click-and-Collect Disputes

Sydney VaccaroPhysical GoodsLeave a Comment

Click-and-Collect Disputes

As we learned from the LexisNexis report, fraud rates are already on the rise. Now with the holiday season upon us, merchants are expecting to see a surge in transactions. Unfortunately, they can also expect a rise in fraud too. Fraud attempts are expected to increase by 14% during the 2018 peak holiday season. Fraudsters are going to be targeting online channels as well as the buy online, pick up in store options. On Cyber Monday, … Read More

Dispute Response Templates for Digital Goods Transactions

Sydney VaccaroDigital GoodsLeave a Comment

Dispute Response Templates for Digital Goods Transactions (1)

As we talked about earlier this month, the cost of fraud for digital good merchants is higher than physical good merchants. To help digital merchants, we have created templates specifically for responding to digital good disputes. In this post, we’ll show you some of the main pieces of evidence needed in the dispute response, along with links to downloadable templates. Downloading the template will guide you through what you need to show to disprove the cardholder … Read More

What Is Account Takeover Fraud?

Sydney VaccaroFraud PreventionLeave a Comment

What is account takeover fraud_

The cost of account takeover fraud tripled last year, reaching an estimated $5.1 billion in the United States. This type of fraud is costly and frustrating for customers and merchants alike. Account takeover fraud is when a fraudster obtained valid credentials to takeover an online account. After gaining access to the account, the fraudster is free to run wild pretending to be the actual account holder. This could include selling the account information to the highest … Read More

Car Rentals: Visa Guaranteed Reservations, No-Show Fees & Disputes

Emily VuittonCar RentalLeave a Comment

Car Rental - No-Show Disputes

People are spending more money on travel—which is great news for travel merchants. In 2018, Millennials are estimated to spend about $6,800 on vacations, and Gen Xers will spend $5,400. But with an increase in spending comes an increase of customer disputes. And for travel merchants, that’s the bad news. Why? Disputes are already a costly problem for the travel industry. For disputes categorized under No Receipt Information reason codes, travel merchants potentially lost approximately 53% … Read More

Growing Cost of Fraud For Digital Goods

Sydney VaccaroDigital Goods1 Comment

Growing Cost of Fraud for Digital Goods

The LexisNexis 2018 True Cost of Fraud study surveyed 703 risk and fraud executives at targeted U.S. merchants. The respondents represented all channels, company sizes, industries, and payment methods to fully understand the cost fraud. This report found the overall cost of fraud and the number of fraud attempts is continuing to increase. For digital good merchants, those costs and fraud attempts are even higher than the average. In the True Cost of Fraud study, they … Read More

Visa Token Service

Sydney VaccaroFraud PreventionLeave a Comment

Visa Token Service

Visa recently announced 20 new partners to their token services. These new partners include PayPal, Adyen, and Worldpay to name a few. By joining Visa Token Services, the 20 new gateway and payment partners can now tokenize digital payments for their merchant and payment clients. With the expansion to these partners, merchants will be able to enjoy tokenization without having to do much of the heavy lifting themselves. Through integrations Visa Token Service manages tokenization on … Read More