The Dispute Lifecycle (for Analysts)

Alex ForbessChargeback Basics1 Comment

The Dispute Lifecycle (for Analysts)

If you are an avid reader of Our Blog, you may realize that disputes don’t exactly follow a linear path. Indeed, there are stages in the dispute lifecycle that make it seem it’s a straightforward process. But there is a lot of iteration within those stages, and not every dispute … Read More

Why Should I Respond To Fraud Disputes?

Alex ForbessChargeback BasicsLeave a Comment

Why Should I Respond to Fraud Disputes?

Fraud disputes are not always as they appear to be. We explored that in our latest Ebook, The Three Faces of Fraud. And yet, some merchants instinctively assume that a fraud dispute results in guaranteed revenue loss. We’re going to explain how that is not the case, and why merchants … Read More

Protecting Your Ecommerce Business From Cyber Attacks

Alex ForbessBusinessLeave a Comment

Protecting Your Ecommerce Business From Cyber Attacks

***We enjoy shining the spotlight on fellow experts in tech, business and dispute management. Maddie Davis, co-founder of Enlightened Digital, has news (and advise) to share about cyber attacks in ecommerce. Enjoy!***  The foundation of any customer-consumer relationship is trust: trust in the quality of a product, the efficiency of … Read More

The Dangers of Outsourcing Dispute Management

Sydney VaccaroFraud Prevention1 Comment

The Dangers of Outsourcing

Outsourcing dispute management may sound tempting at times. It is one less thing that your company has to manage internally, but there are dangers that come with outsourcing disputes. It can put your company’s security, win rate, and bottom line at risk. After major data breaches hitting every kind of … Read More

Is Hiring Temps for Dispute Management a Good Idea?

Alex ForbessBusinessLeave a Comment

Is Hiring Temps for Dispute Management a Good Idea?

Everyone needs help every now and then. Help is what allows teams to achieve their goals on time and (in some cases) sooner than intended. As you may heard from our recent post, Winter Shopping is Coming. This will involve another season of product returns, fraud prevention and personal shopping … Read More