I want dispute management.

Connect First Data to create dispute responses in seconds.

Get Started with Real-time Dispute Resolution

Responding is as easy as 1-2-3.

Relevant evidence to each specific dispute is automatically gathered from First Data and your shopping cart.

Review and enhance the relevant evidence before finalizing your chargeback response.

Download your completed chargeback response as a PDF or editable DOCx.

Everything you want in a winning response.

Fast response generation.

You generate chargeback responses in seconds, instead of hours, when you connect First Data and your shopping cart technology.

Accurate data.

Automated data aggregation ensures you’re including the correct information specific to the transaction and customer in your responses.

Rooted in rules and regulations.

Every response is built on the required compelling evidence described by Visa, MasterCard, American Express, and Discover.

You’re in control, we’re here to help.

Manage chargebacks on your schedule while still benefiting from our payments and dispute expertise acquired over years of experience.

It’s mission control for fraud teams.

The Chargeback app replaces the homegrown spreadsheets and tedious data pulling weighing down your fraud team. Watch productivity and effectiveness dramatically increase with implementation of the only do-it-yourself dispute management platform.

Here’s what creates a compelling response.

Compelling responses include relevant data that’s specific to your industry, the dispute category, and transaction circumstances. Once your response is complete, it’s ready to download as a PDF or a DOCx that you can edit.



  • authorization_detailsAUTHORIZATION
  • terms_and_conditionsTERMS AND


  • customer_communicationCUSTOMER



    sales_receiptsSALES RECEIPTS

  • product_detailsPRODUCT

Take simplification a step forward.

Integrating your shopping cart technology along with First Data brings even more relevant data into every response you create — and simultaneously provides you with a 360 degree view of the customer and their dispute.

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See what simplified dispute management can do.

Request an invitation to see if you qualify for our early-access beta program.

Get Started with Real-time Dispute Resolution