all in one place.

Merchant account, payment processing, gateway and sales data all in one central location. Eliminate multiple logins, copy+paste nightmares and the cobbling together of different tools to manage disputes. 

Everything you need is right here.

Your data, all in one place.

Fraud Filter

Manual Review
Blacklist
Scoring


Sales Platform

Customer Profile
Product Details
Order Info

Gateway

Authorization
AVS Check
CVV Check


Logistics

Pull que
Warehouse


Processor

Representments
Disputes
Win/Loss


Shipping

Reroute Package
Hold at Facility


There’s a lot of tech powering your store.

Numerous unlinked sources of data require time-consuming processes and salaried professionals that create serious barriers to achieving ROI in your dispute management.

It’s time to harness it.

CONSOLIDATE YOUR DATA


Harness the data from your store.

Numerous unlinked sources of data require time-consuming processes and salaried professionals that create serious barriers to achieving ROI in your dispute management.

Take control of post-transaction fraud.


Refund
Customer

Prevent Fulfillment of Goods


Reroute Shipments

Deactivate Gift Cards


Generate Dispute Responses

Having all of your data in a centralized location allows you to refund customers, reroute shipments, and cancel fulfillment to stop chargebacks from happening. Plus, you’re better equipped than ever to respond to the chargebacks that do happen.

Take control of post-transaction fraud


The Chargeback App allows you to take powerful actions against disputes:

REFUND CUSTOMER

PREVENT FULFILLMENT OF GOODS

REROUTE SHIPMENTS

DEACTIVATE GIFT CARDS

GENERATE DISPUTE RESPONSES

Intercept disputes, take action.

Chargeback Alerts are enhanced notifications that allow you to take powerful actions like instant gift card deactivation, cancel recurring billing, and services suspension. Allowing you to prevent fulfillment of goods and services for which you won’t receive payment.

Broad Coverage

Our Alerts coverage is always expanding and includes all participating issuing banks as well as fraud alerts directly from card networks.

Stop Chargebacks

When you take action like refunding the customer immediately after receiving an Alert, you stop the customer dispute from escalating to a chargeback, where it incurs fees and impacts your ratio.


INTERCEPT DISPUTES


Take powerful actions to prevent losses.

Chargeback Alerts are enhanced notifications that allow you to take powerful actions like instant gift card deactivation, cancel recurring billing, and services suspension.

Prevent fulfillment of goods and services for which you won’t receive payment.

Broad Coverage

Our Alerts coverage is always expanding and includes all participating issuing banks as well as fraud alerts directly from card networks.

Stop Chargebacks

When you take action immediately after receiving an Alert, you stop the customer dispute from escalating to a chargeback, where it incurs fees and impacts your ratio.

Generate compelling chargeback responses.


For chargebacks that don’t trigger Alerts, Chargeback Responses equip you with the first-of-its-kind response generator. Order, customer, transaction, and dispute data is auto-populated into responses based on current card network rules and regulations.

Card Network-Specific

Responses address specific requirements outlined in Visa, MasterCard, American Express, and Discover rules and regulations.

Expert-Guided DIY

Contextual evidence blocks are pre-scripted and auto-drafted. You’re guided through the addition of optional permissible evidence.

GENERATE RESPONSES


Create compelling chargeback responses.

Chargeback Responses equip you with the first-of-its-kind response generator. Order, customer, transaction, and dispute data is auto-populated into responses based on current card network rules and regulations.

Respond to customer chargebacks and reclaim your revenue.

Card Network-Specific

Responses address specific requirements outlined in Visa, MasterCard, American Express, and Discover rules and regulations.

Expert-Guided DIY

Contextual evidence blocks are pre-scripted and auto-drafted. You’re guided through the addition of optional permissible evidence.

Make your team better and simplify your dispute management.