Simplified Dispute Resolution with Chargeback for WooCommerce

Emily VuittonAnnouncements1 Comment

WooCommerce for Chargeback Plugin for Managing Fraud

We’re thrilled to announce our latest product release designed to simplify dispute resolution for WooCommerce store owners and users. The Chargeback for WooCommerce plugin, once combined with payment gateways like Stripe, Braintree, PayPal, Authorize.net, and others, identifies and aggregates the information needed to craft a winning chargeback response.

By 2020, card-not-present (CNP) disputes will more than double card-present (CP) dispute volume, representing over $15 billion in losses for merchants. Individual merchants can expect to see around 38 basis points of total sales go to chargeback and the average disputed order size being 5X higher than the average order size.

WooCommerce users now have the opportunity to recover this lost revenue, which can quickly amount to tens, or even hundreds, of thousands of dollars every year.

Why WooCommerce

We chose WooCommerce as our first full-fledged integration for many reasons. First off, WooCommerce empowers everyone to become an ecommerce merchant. Which is completely in-line with our goal to bring chargeback management to the masses. People who would once never dream of opening an online store are given the tools needed to get started and succeed.

Another reason why Chargeback focused on a WooCommerce integration is the sheer use across the world’s websites. Across all websites in the Alexa Top 1M, 26.5 percent use WooCommerce to facilitate ecommerce transactions, according to Datanyze. WooCommerce has the largest market share compared to all ecommerce platforms, with the next closest platform Magento coming in at 8.7 percent use in the Alexa Top 1M.

What the Plugin Does

The Chargeback plugin aggregates transaction data from WooCommerce and your payment gateway into one place. When a customer disputes a transaction, you generate a response by adding and reviewing evidence to address the specificities of the chargeback at-hand. Once you’re done, you simply download the complete chargeback response in a PDF or editable DOC that’s ready to send off to your processor.

How this Plugin is Different

The Chargeback for WooCommerce plugin leverages the WordPress and WooCommerce APIs, as well as our years of expertise and expansive knowledge base regarding card network operating rules and regulations. All of this data is identified, aggregated, then disseminated based on each unique dispute received.

But the plugin doesn’t just pull every piece of related data and dump it into a response. Instead, it’s designed to facilitate expedient creation of chargeback responses, without overloading the issuing bank with unnecessary information. The responses created using the plugin directly address the core of the customer’s complaint based on the details of the specific card network.

Here are a few more capabilities that make this plugin stand out:

  • Fast. Greatly reduce the time spent responding to a chargeback and send your response within the time limit provided by the issuing bank.
  • Accurate. Data from WooCommerce and your payment gateway is pulled via API to the Chargeback Plugin, eliminating data errors.
  • Compelling. It’s not just about having the right data, it’s about making a compelling case to the individual who decides the fate of the chargeback. As such, the copy in our responses is crafted to make the strongest case possible.
  • Self-Serve. You create chargeback responses on your own time without creating vulnerabilities by granting access to third-party dispute management vendors.
  • Expertise. While you create the responses at your convenience, you’re bolstered by the payments and dispute knowledge we’ve acquired over years of experience.

Getting Started is Simple

The Chargeback plugin aggregates WooCommerce order information is to create relevant, timely, and compelling chargeback responses. This process allows merchants to recover lost revenue to chargeback fraud and friendly fraud. Through the plugin, merchants also gain access to reporting and analytics that provide the data needed to prevent fraud in the future and improve operations.

Getting the plugin integrated to your WooCommerce store is a breeze. Just create your account with Chargeback or log in to your existing account.

Chargeback for WooCommerce - Logging into Chargeback Screenshot

Then, your store starts syncing with Chargeback through the API.

WooCommerce Syncing with Chargeback Plugin

After your store is connected with Chargeback, you simply add your payment service providers as data sources.

app.chargeback_dashboard

Once you’ve added WooCommerce and your payment service provider, you can get start generating chargeback responses right away.

app.chargeback_dashboard_connected

And there’s no need to worry about security. Chargeback for WooCommerce uses SSL technology to enable encryption of sensitive information like passwords and credit card numbers. In addition, firewalls, penetration testing, and Amazon Cloud Services (AWS) safeguard your data 24/7.

If you’re one of the millions of people using WooCommerce to power your online store, you can install the Chargeback plugin and start responding to disputes immediately. Check out all the details about the Chargeback plugin for WooCommerce today!

Chargeback for WooCommerce Plugin

One Comment on “Simplified Dispute Resolution with Chargeback for WooCommerce”

  1. Pingback: Shopify vs. WooCommerce | Chargeback

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