Managing Disputes In-House: Physical Goods Subscriptions

Sydney VaccaroPhysical GoodsLeave a Comment

Managing Disputes In-House_ Physical Goods Subscriptions

Outsourcing dispute management is not an option for many companies. They want to keep their data, work, and time spent on disputes inside of the business. There are plenty of benefits to keeping this process in house, but it requires creating or finding processes that are efficient for your employees, but also effective to regain losses. For subscription merchants selling physical goods, it is even more important to create streamlined processes — because subscription goods are … Read More

Dispute Response Templates for Physical Goods

Sydney VaccaroPhysical GoodsLeave a Comment

Dispute Response Templates for Physical Goods

Even though disputing purchases is getting easier and easier for cardholders, the dispute process is still confusing and complicated for merchants. Knowing the specific card networks rules, what each reason code is asking for, and how transaction modifiers affect the compelling evidence can be a lot for merchants to research. To help physical good merchants, we’ve created templates specifically for responding to physical good disputes. In this post, we’ll show you some of the main pieces … Read More

Dispute Best Practices for Recurring Physical Goods

Sydney VaccaroPhysical GoodsLeave a Comment

Dispute Best Practices for Recurring Physical Goods

The recurring billing model is great for merchants. There is a reason that so many companies have either adopted the model or built their entire business around it. Unfortunately, the same factors that make the model great also put it at risk for disputes. Because of the susceptibility to disputes, it is important for recurring merchants to be aware of cardholders motives and best practices for preventing disputes. We will go over some of the best … Read More

Make Returns Easier, Avoid Disputes

Sydney VaccaroPhysical GoodsLeave a Comment

Make Returns Easier, Avoid Disputes

Of course, every customer wants an easy and carefree return policy. But it is easier said than done for merchants. Merchants, especially ecommerce merchants, have a lot on their plate already when it comes to just the logistics of returns. But it is important to take into consideration the customer experience when making a return, not only for customer loyalty but to avoid disputes as well. Chargeback fraud is when a cardholder fraudulently disputes a charge … Read More

What is Return Fraud?

Sydney VaccaroPhysical GoodsLeave a Comment

What is Return Fraud

Merchants are very familiar with returns. In 2017, total merchandise returns accounted for more than $351 billion in lost sales for US retailers. With the rise of ecommerce, the amount of returns has not lessened for merchants. Just creating an effective process for handling returns and the logistics that come with it can be overwhelming for merchants. While creating the return process, merchants should also be keeping in mind the balance of easy returns for customers … Read More

Click-and-Collect Disputes

Sydney VaccaroPhysical GoodsLeave a Comment

Click-and-Collect Disputes

As we learned from the LexisNexis report, fraud rates are already on the rise. Now with the holiday season upon us, merchants are expecting to see a surge in transactions. Unfortunately, they can also expect a rise in fraud too. Fraud attempts are expected to increase by 14% during the 2018 peak holiday season. Fraudsters are going to be targeting online channels as well as the buy online, pick up in store options. On Cyber Monday, … Read More

Poor Product Descriptions and Ship Times Will Cost Merchants

Sydney VaccaroEcommerce, Physical Goods, Reason CodesLeave a Comment

Poor Product and Ship

Accurately conveying the product that you are selling online may seem obvious, but it is easier said than done. The customer buying your product only knows what you have told them about it. They have never touched, tried on, held, or even truly seen the product until after they completed the transaction and the product is shipped to them. This is why product photos and product descriptions are so important for ecommerce merchants. If the customer … Read More

What Transaction Modifier Affects Physical Goods?

Alex ForbessChargeback Responses, Physical Goods1 Comment

Let me frame a scenario. A merchant is devoting an ‘X’ amount of time to gather compelling evidence. This is to disprove a consumer dispute. Let’s say it involved a MasterCard transaction, and the associated reason code is 4853 – Cardholder Dispute. You provided the basic documents to prove your innocence. But the transaction modifier emphasizes that you need to prove that the disputed good was not counterfeit. That’s really the core of this dispute. But … Read More