What is the Visa Issuer Monitoring Program (VIMP)?

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What is the Visa Issuer Monitoring Program (VIMP)_

This April, Visa introduced an issuer monitoring program that will go live in October 2019. The Visa Issuer Monitoring Program will be tracking, investigation, and helping issuers that have high levels of fraud activity. Visa introduced their issuer fraud monitoring program, which will go into effect on October 19, 2019, in the US, Canada, CEMEA, Europen, and LAC regions. The goal of VIMP is to monitor and investigate issuers that generate a high level of fraud … Read More

The Role of Blockchain in Fighting Chargeback and Ecommerce Fraud

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The Role of Blockchain in Fighting Chargeback and Ecommerce Fraud

Pauline speaks Portuguese, English, Spanish and Italian and currently she works as a translator at translation service TheWordPoint. She travelled the world to immerse herself in the new cultures and learn languages. Today she is proud to be a voting member of the American Translators Association and an active participant of the Leadership Council of its Portuguese Language Division. You’ve more than likely heard of blockchain technology – especially with the popularity of Bitcoin which took … Read More

Disputes Make the Ecommerce World Go Round

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Disputes Make the Ecommerce World Go Round

It should be nothing new when I tell you that ecommerce is the name of the game. Merchants are prioritizing their online strategies more than ever, and customers are not afraid to shop online. A recent survey of more than 1,000 online shoppers found that 47.3% of respondents said they occasionally bought from websites they had never purchased from before over the past year—and there were only 5.3% of shoppers who said they have not done … Read More

How Should Retailers Manage Contactless Disputes?

Alex ForbessIndustry Trends1 Comment

It has been over a week since Visa launched its contactless experience at this year’s New York Fashion Week: The Shows. In short, Visa’s partnership with NYFW was an opportunity to show merchants and consumers how seamless, secure and convenient this emerging payment can be for the retail landscape. Whether consumers have NFC-enabled credit cards or have their card information stored in their digital wallet, there is one thing for certain: contactless payments are on the … Read More

[Report] How Can Cyber Attacks Hurt My Business?

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eCommerce is abundant and growing. But merchants need to be vigilant as they are excited to tap into new markets worldwide. ThreatMetrix had detected and stopped 210 million cyber attacks in its first quarter in 2018. That is a 62% increase from what the risk solutions company experienced in the same quarter in 2017. There are multiple causes for this increase, which range from bot attacks to synthetic identity fraud. But who is being targeted and … Read More

Omni-Channel Dispute Management

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Omni-channel has been a buzz word around the retail world. Omni-channel strategies, omni-channel retail, omni-channel marketing. We’ve seen it all. But did you know you can have omni-channel dispute management? Retail omni-channel is an integrated customer experience. This experience should be immersive and familiar across all channels. At first, omni-channel for retailers may seem simple. You just need to have an integrated presence online and in-store. But it can get overwhelming when you think of all … Read More

Learn How [10] Mobile Payment Trends Affect Disputes

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Learn How [10] Mobile Payment Trends Affect Disputes

Accenture published a 2017 report that highlights 10 Mega Trends Driving the Future of Payments.  And while reading the opportunities (and challenges) that banks and payment companies will experience, we couldn’t help but ask ourselves ‘How will these trends have an impact in how merchants resolve disputes?’ This article will provide summaries of Accenture’s 10 Mega Trends and a brief analysis that attempts to answer this question. So, who’s Gen Z? This generation consists of the … Read More

The Death of Signatures

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Death of Signatures

American Express announced that merchants are no longer required to get the cardholder’s signatures on all transactions starting in April 2018. The change in the checkout process applies to merchants worldwide. In the American Express press release they provide the reasoning behind the change. By not requiring merchants to collect the card holder’s signature it will a more consistent and simplified checkout process, speed up the in-store checkout process, and reduce merchants operating cost of collecting … Read More

Essentials for Building a Trust and Safety Team

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Building a Trust and Safety team

Creating a Trust and Safety team unfortunately isn’t a cookie cutter, one size fits all task. Organizations face different trust and safety challenges depending on their industry, product or services, how their products or services are sold, and if it is sold in a P2P, B2B, or B2C environment. Endless factors could contribute to why one company’s flawless and effective Trust and Safety team or Trust and Safety Policy doesn’t work for another company. The good … Read More