What is Package Rerouting Fraud?

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What is Package Rerouting Fraud

Package rerouting fraud is one way that fraudster can steal physical goods merchandise while using a stolen credit card. This type of fraud leaves merchants with a true fraud dispute and the loss of merchandise. Package rerouting fraud is when a fraudster uses a stolen credit card to make a physical goods purchased. The fraudster will use the legitimate cardholder’s address to make sure the purchase gets past the front end fraud filters, but when the … Read More

Why Having Good Customer Service is Important to Prevent Disputes

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Why Having Good Customer Service is Important to Prevent Disputes

A recent Forbes article goes through the disputes do’s and don’ts for cardholders. The also explains the perfect reason why customer service is so important for preventing disputes. In this post, we’ll look at some motives behind customer disputes and expand on how great customer service can protect merchants. The Forbes article goes through three reasons when it is deemed “okay” for a cardholder to dispute a charge: There are plenty of reasons why a cardholder … Read More

What is the Visa Chargeback Monitoring Program?

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What is the Visa Chargeback Monitoring Program

The Visa Chargeback Monitoring Program is Visa’s way of monitoring merchants that receive excessive amounts of fraud or disputes. But this isn’t a program merchants want to be enrolled in. In this post, we will go over Visa’s two monitoring programs, how merchant’s get put on those programs, and how you can monitor your disputes. Visa monitors all merchant disputes activity. On a monthly basis, if any merchant has excessive disputes Visa will notify the acquirer. … Read More

Using Authorization Holds to Prevent Disputes

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Using Authorization Holds to Prevent Disputes

Using authorization holds is a common practice used by gas stations, car rental services, and hotels. There is a good reason for this. Merchants who use this practice effectively can prevent disputes, fraud, and refunds. Authorizations are part of the payment process that the customer never sees. When a customer enters in their card number online or uses it at a physical terminal, there is a series of parties and actions that take place to approve … Read More

What Is Account Takeover Fraud?

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What is account takeover fraud_

The cost of account takeover fraud tripled last year, reaching an estimated $5.1 billion in the United States. This type of fraud is costly and frustrating for customers and merchants alike. Account takeover fraud is when a fraudster obtained valid credentials to takeover an online account. After gaining access to the account, the fraudster is free to run wild pretending to be the actual account holder. This could include selling the account information to the highest … Read More

Visa Token Service

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Visa Token Service

Visa recently announced 20 new partners to their token services. These new partners include PayPal, Adyen, and Worldpay to name a few. By joining Visa Token Services, the 20 new gateway and payment partners can now tokenize digital payments for their merchant and payment clients. With the expansion to these partners, merchants will be able to enjoy tokenization without having to do much of the heavy lifting themselves. Through integrations Visa Token Service manages tokenization on … Read More

Loyalty Program Fraud

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Loyalty Program Fraud

Loyalty programs are becoming more popular among retailers and restaurants. It makes sense that more merchants are hopping on the loyalty train. As you have probably heard before, “It costs more to earn a new customer than to retain one.” In fact, it can be 5 to 25 times more expensive to acquire new customers than it is to retain an existing ones. If you need anymore encouragement to keep loyal customers around, it has been … Read More

The Dangers of Outsourcing Dispute Management

Sydney VaccaroFraud Prevention1 Comment

The Dangers of Outsourcing

Outsourcing dispute management may sound tempting at times. It is one less thing that your company has to manage internally, but there are dangers that come with outsourcing disputes. It can put your company’s security, win rate, and bottom line at risk. After major data breaches hitting every kind of industry, data protection should be at the top of your company’s list. One of the warnings you have probably heard (maybe hundreds of times by now) … Read More

Is Disputing a Charge Getting Too Easy?

Sydney VaccaroChargeback Basics, Chargebacks, Fraud Prevention1 Comment

Is Disputing a Charge Getting Too Easy_

As the world continues to make things easier and more efficient for customers, it comes with trade offs. One example of this is exchanging security for convenience during the checkout process. Merchants that have too many verification steps in their checkout process could turn away customers. On the other hand, having for too little verification information means the merchant may accept fraudulent cards or not have enough compelling evidence to make a winning chargeback response.

What is Chargeback Flip Fraud?

Sydney VaccaroChargebacks, Ecommerce, Fraud Prevention, Reason CodesLeave a Comment

What is Chargeback Flip Fraud

The term “flipping,” when talking about fraud, is normally associated with fraudsters buying property. They will then resell it at an artificially inflated price for a considerable profit, even though they only made minor improvements to it. In the world of disputes, flip fraud has a little different meaning, but the same concept behind it. That is why we are going to explain what chargeback flip fraud is, how fraudsters are taking advantage of the chargeback … Read More