Dispute Response Tips for Analysts

Alex ForbessChargeback BasicsLeave a Comment

How Can A Dispute Analyst Improve In Their Job

Creating dispute response documents and understanding disputes are vital parts of the dispute analyst job. Here are all the key pieces of information merchants and analysts need to respond and analyze disputes. ***Author’s note: For a more thorough explanation on actionable documentation, please read How to Create a Chargeback Response … Read More

The Dispute Lifecycle (for Analysts)

Alex ForbessChargeback Basics1 Comment

The Dispute Lifecycle (for Analysts)

If you are an avid reader of Our Blog, you may realize that disputes don’t exactly follow a linear path. Indeed, there are stages in the dispute lifecycle that make it seem it’s a straightforward process. But there is a lot of iteration within those stages, and not every dispute … Read More

Why Should I Respond To Fraud Disputes?

Alex ForbessChargeback BasicsLeave a Comment

Why Should I Respond to Fraud Disputes?

Fraud disputes are not always as they appear to be. We explored that in our latest Ebook, The Three Faces of Fraud. And yet, some merchants instinctively assume that a fraud dispute results in guaranteed revenue loss. We’re going to explain how that is not the case, and why merchants … Read More

It’s All About Communication (Even in Chargeback Responses)

Sydney VaccaroChargeback Basics, Chargeback ResponsesLeave a Comment

It's All About Communication (Even in Chargeback Responses)

Effective communication is key in any good relationship. In friendships, marriages, partnerships, coworkers, and even in the relationship between a merchant and the bank’s dispute analyst. Now, the last relationship may not seem like the others I listed. But effective communication is an absolute necessity when describing compelling evidence and … Read More

How to Save Time from Chargeback Responses

Alex ForbessChargeback BasicsLeave a Comment

Time is of the essence for all merchants. Every minute not spent on growth is another minute spent on other tasks, such as dispute management. Merchants are at a disadvantage if there is no clear documentation available to resolve disputes and submit chargeback responses. This why we took time to … Read More