Visa Dispute Updates April 2019

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Visa Dispute Updates April 2019

In the world of disputes, the major card networks are constantly updating their rules and regulations to attempt to make the process of disputes better for all parties involved. These changes have historically happened twice a year in April and October. If a card network makes drastic changes in April, the October update may be minimal or not updated at all. Visa made a huge change to how their disputes are handled with the introduction of … Read More

Visa Claims Resolution (VCR) FAQ

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Visa Claims Resolution (VCR) FAQ

Last year, Visa Claims Resolution (VCR) brought some confusion and excitement to merchants. Check out some of the most frequently asked questions about VCR and the process that surrounds it. Visa introduced a new system to streamline the dispute process called VCR or Visa Claims Resolution. As of April 2018, all disputes are processed through VCR and are moderated by Visa’s automated tool, Visa Resolve Online (VROL). Visa Claims Resolution is expected to save time and … Read More

Visa Rules Every Merchant Should Know

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Visa Rules Every Merchant Should Know

It is important for merchants to stay on top of all payment compliances. There are specific rules that merchants need to be aware of to stay in the card network’s (and customer’s) good graces. In this post, we’ll discuss a few fundamental rules that Visa wants merchants to know. When you offer Visa as a payment option online or at your brick-and-mortar locations merchants must accept all the types of Visa cards. This includes Visa debit, … Read More

Friendly Fraud and Chargeback Fraud. What’s the Difference?

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Friendly Fraud and Chargeback Fraud. What's the Difference

When discussing disputes and chargebacks, the terms “friendly fraud” and “chargeback fraud” are often used synonymously. But it’s important to differentiate them, because customer relationships are at stake. Read on to understand the definitions of these two types of fraud, what merchants need to know, how they differentiate, and what merchants can do to fight and prevent each type. Friendly fraud involves no malicious intent from the cardholder when they dispute a charge. Simple forgetfulness or … Read More

Why You Should Respond to Every Dispute

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Why You Should Respond to Every Dispute

No matter the reason code, merchants should respond to every dispute. In this post, we will take a look at some telling social media posts and go over why merchants should respond to every dispute. Over the last couple of weeks, I have come across some posts on social media that merchants need to be aware of. These posts are meant to be funny and were shared on popular Instagram accounts that purely post funny content. … Read More

The Chargeback Representment Process Explained

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chargeback_representment_process

The chargeback representment process is the part of the dispute lifecycle when a merchant receives and responds to a customer dispute. We will go over what options merchants have after receiving a dispute, the tips for making a great response document, and some of the time limits associated with this part of the process. If you would like a full overview of the whole dispute process you can check out The Chargeback Process: Explained here. When … Read More

Merchant Credit Card Fraud Prevention: Using Card Security Codes

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Merchant Credit Card Fraud Prevention_ Using Card Security Codes

Ecommerce transactions are not as secure as in-person transactions. But in a world where not offering ecommerce options to customers is simply not acceptable, merchants have to be as careful as possible when accepting online payments. One common method of ecommerce fraud prevention that merchants can use is to require the card security code at checkout. The requirement for a security code at an ecommerce checkout is a normal practice for ecommerce merchants. There is a … Read More

2018 Round-Up of the Best Dispute Content We Created

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2018 Round-Up of the Best Dispute Content We Created

We reached out to Nasir N. Pasha (Esq.), the managing attorney of Pasha Law PC to get some expert legal advice on how to take legal action against a fraudster. In this guest Q&A, Mr. Pasha explains what legal matters merchants can take if fraud either gets out of control or if it becomes something too big for the card networks to handle. Read more about when fraudsters take things too far. If there is a … Read More

Dispute Response Tips for Analysts

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How Can A Dispute Analyst Improve In Their Job

Creating dispute response documents and understanding disputes are vital parts of the dispute analyst job. Here are all the key pieces of information merchants and analysts need to respond and analyze disputes. ***Author’s note: For a more thorough explanation on actionable documentation, please read How to Create a Chargeback Response [The Right Way]. This post explains all of the elements involved in drafting a response, and provides an example of how to draft a response for … Read More

Dispute Analyst Job Description and Role

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Dispute Analysis Job Description

Dispute analysts are a vital part of managing disputes. Making sure you find and train the right people for the job is just as vital. This post will go over what you should put in your job description and the role your dispute analyst should play in your company. Losing a customer disputes means that your company will lose hard earned revenue. The only way to reverse a dispute is to create a response with the … Read More