How Tokenization is Helping Merchants Keep Cardholder Data Safe

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How Tokenizations is Helping Merchants Keep Cardholder Data Safe

Tokenization is a process that can be used to protect customer data, and in turn, protect merchants and customers alike. We will go over what tokenization is, how it works, and why merchants should look to implement it into their business. Tokenization is the process of taking important information and turning it into a randomly generated “token” which is a string of characters. The advantage of tokenization is if the data gets breached the tokens can … Read More

Interchange Fees: Understanding What They Are & How To Calculated Them

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Interchange Fees_ Understanding What They Are & How To Calculated Them

Interchange fees come into play whenever a merchant accepts a debit or credit card. These fees help keep the payment ecosystem balanced. We will go over what interchange fees are, what other fees they are connected to, and more. Interchange fees are charged to merchants whenever a customer uses a credit or debit card. This fee is to cover the fraud or bad debt that happens when approving payments. These fees are collected by the card … Read More

Dispute Analyst Job Description and Role

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Dispute Analysis Job Description

Dispute analysts are a vital part of managing disputes. Making sure you find and train the right people for the job is just as vital. This post will go over what you should put in your job description and the role your dispute analyst should play in your company. Losing a customer disputes means that your company will lose hard earned revenue. The only way to reverse a dispute is to create a response with the … Read More

Going From Clicks-To-Bricks? (Don’t Forget About Disputes!)

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Going from Clicks-to-Bricks_ (Don't Forget About Disputes!)

Ecommerce has given retailers more opportunities than they could have imagined. No obscure leases; no geographical limitations. All it takes is a website, an ecommerce platform, and a groundbreaking idea to jump start their business. And when they earn a loyal customer base online, retailers are given an opportunity to expand their business into the physical world. This has been a theme in a retail segment called ‘clicks-to-bricks,’ and this post will explain the benefits it … Read More

Protecting Your Ecommerce Business From Cyber Attacks

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Protecting Your Ecommerce Business From Cyber Attacks

***We enjoy shining the spotlight on fellow experts in tech, business and dispute management. Maddie Davis, co-founder of Enlightened Digital, has news (and advise) to share about cyber attacks in ecommerce. Enjoy!***  The foundation of any customer-consumer relationship is trust: trust in the quality of a product, the efficiency of service and the knowledge that sensitive payment details will be kept between the two parties. Unfortunately, as long as commerce has been around, so has fraud, … Read More

Is Hiring Temps for Dispute Management a Good Idea?

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Is Hiring Temps for Dispute Management a Good Idea?

Everyone needs help every now and then. Help is what allows teams to achieve their goals on time and (in some cases) sooner than intended. As you may heard from our recent post, Winter Shopping is Coming. This will involve another season of product returns, fraud prevention and personal shopping for reliable dispute management software. And to make this season more challenging, merchants are searching for temps to help manage the (not surprisingly) excessive dispute volume … Read More

How Can I Reduce Product Returns?

Alex ForbessBusiness1 Comment

how can i reduce product returns

The scent of Pumpkin Spice is blooming, and Santa has arrived at the nearest JOANN in your neighborhood. This can only mean one thing: Winter Shopping is Coming. It is a storm that arrives during Single’s Day, Black Friday and Cyber Monday, among others. And as cardholders eagerly plan for their next shopping spree, merchants, customer service, and dispute analysts are preparing for the upcoming storm of product returns. This is an ongoing battle that, in … Read More

Authorization Time Limits: Explained

Alex ForbessBusiness1 Comment

There are time limits at every stage of the dispute lifecycle. There are time limits for inquiries and retrieval requests, and there are time limits for chargeback responses. But there are also time limits within the transaction cycle, and authorization time limits have significant weight in the process. These time limits vary not only by transaction type (i.e., CNP vs. CP) but also by one’s merchant category code (MCC). This post will explain which authorization time … Read More

How Do You Calculate A Win Rate?

Alex ForbessBusiness3 Comments

A dispute win is important, and knowing the likelihood that your team will win (again) is very important. That is what makes a win rate an important metric. This post will explain how to calculate your win rate, and what constitutes as a ‘win’ in dispute management. Here is a basic definition to get this conservation started. A win rate is a percentage that reveals the rate in which an internal team’s responses had won against … Read More

5 Reasons Why Integrations Improve Dispute Management

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Automation is finding its place in ecommerce. It managed to replace manual labor needed for tasks such as recurring billing and payment processing. Merchants continue to embrace its benefits, and that has urged developers to continuously update the software. But the question now is what happens when a software reaches full automation, or close to it? This is where integrations becomes the next challenge for developers. This post will explore the different ways in which merchants … Read More