The operations team is obsessed with achieving success for our clients. Attention to detail is an understatement and any initiative that doesn’t have the merchant’s best interest at heart is rejected. Seriously, don’t be surprised to see analysts get goosebumps after they win a chargeback for a merchant.
We’re growing…quickly…and looking to ensure that we continue to provide the first class, consultative experience we feel is so critical to the success of our clients. We are obsessed with exceeding our clients’ expectations from onboarding to launch and beyond and with delighting them with our tool set, analytics and support. To that end, we are looking to add another amazing member to our team. If you are driven to dig in, to investigate, to research, to support, to consult and to optimize; If you are passionate about helping your clients win; If you like process but are open to a rapidly changing and growing environment; then this is the role for you.
- Manage between 50-60 clients with grace and balance.
- Consult with clients on renewal and up-sell opportunities.
- Leverage your skills and our customers’ experience to continually evolve the onboarding, launch and growth processes, and our product for enabling them.
- Drive retention by connecting with customers and building trust through relentless optimization of their program.
- Maintain a cadence of communication with clients that includes cadence calls, quarterly business reviews, annual planning and renewal conversations.
- Consistently monitor your book’s performance and recommend adjustments, additional products or retractions as necessary to ensure your clients’ success.
- Share and/or adopt best practices with your teammates to support a collaborative and supportive team environment.
- Track client development, renewals and up-sell opportunities in our CRM.