I want chargeback management.

Your CardConnect data creates chargeback responses in seconds.

Get Started with Real-time Dispute Resolution

How it works.

CardConnect and your shopping cart tech provide the relevant evidence regarding the chargeback.

You add and review the evidence gathered to generate a compelling chargeback response.

A multipage PDF or DOCx is available for download and ready to send to your processor.

This is simplified chargeback management.

Compelling responses in seconds.

Your time is valuable. Say goodbye to spending hours responding to a chargeback and hello to generating compelling responses from your CardConnect and shopping cart technology data in a matter of seconds. What will you do with your extra time?

Eliminate arduous data pulling.

Putting together a chargeback response typically requires tedious data identification and aggregation that’s vulnerable to human error. When you integrate CardConnect and your shopping cart, the heavy lifting is done for you.

Rigid adherence to card network rules.

Visa, MasterCard, American Express, and Discover have unique rules regarding chargebacks and the evidence required in your reversal request. Every response from Chargeback is tailor-made for the specific network reason code and transaction type.

Self-serve convenience with expert guidance.

Relying on third-party chargeback management vendors creates vulnerabilities in your store’s security. Instead, enjoy the convenience of our self-serve platform while still benefiting from our expert guidance, acquired through decades of payments and dispute experience.

Your fraud team just got more efficient.

If endless spreadsheets and tedious data pulling sound familiar, introduce your fraud team to automated chargeback management and watch productivity soar. Chargeback is the only do-it-yourself dispute management platform designed to empower in-house teams.

What’s inside the responses?

Responses you create with Chargeback always include relevant evidence that’s specific to the dispute, reason code, and your industry. Once you’re ready, the response is downloadable as a PDF or editable DOCx to send to the issuing bank.



  • authorization_detailsAUTHORIZATION DETAILS
  • terms_and_conditionsTERMS AND CONDITIONS

    tracking_informationTRACKING NUMBERS

  • customer_communicationCUSTOMER CORRESPONDENCE



    sales_receiptsSALES RECEIPTS

  • product_detailsPRODUCT INFORMATION

Unleash the full power of the app.

Coupling the data from CardConnect with data from your shopping cart technology lets you enjoy the full power of the Chargeback app. Not only are you given a 360-degree view of the dispute, but response generation is even further expedited.

See what your CardConnect data can create.

Request an invitation to see if you qualify for our early-access beta program.

Get Started with Real-time Dispute Resolution