I want chargeback management.

Create chargeback responses in seconds using your BigCommerce data.

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The solution to chargeback headaches.

Lightning-fast response generation.

You’re on the clock the minute you receive a dispute notification. Chargeback allows you to greatly reduce the time you typically spend responding to a chargeback.

Unparalleled data accuracy.

Inaccurate data renders your response useless. When you integrate Stripe and your shopping cart technology, you can rest assured that the data is accurate.

Compelling rebuttal copy.

Your dispute response is going to be decided by a real person. Responses powered by Chargeback include dispute-specific copy designed to make the strongest case.

Self-serve convenience.

Create dispute responses without granting access to third-party vendors, which increases the vulnerability and threatens the security of your online store.

Expert guidance.

Enjoy the convenience of our self-serve platform while still benefiting from our expert guidance, acquired through decades of payments and dispute experience.

How it works.

Transaction data from BigCommerce and your payment gateway is aggregated into one place.

Add and review evidence to craft a winning response that’s specific to the dispute at-hand.

Download a complete chargeback response in a PDF or editable DOC and send to your processor.

What’s in the response.

Your chargeback response is a multipage PDF or DOCx download, complete with the necessary compelling evidence (based on the reason code, dispute category, and your industry) to present a winning case to the issuing bank.

  • terms_and_conditionsTERMS AND CONDITIONS

    tracking_informationTRACKING NUMBERS



  • authorization_details-150AUTHORIZATION DETAILS


    sales_receiptsSALES RECEIPTS

  • product_detailsPRODUCT INFORMATION
  • customer_communicationCUSTOMER CORRESPONDENCE


This is mission control for fraud teams.

Empower fraud teams through the only do-it-yourself dispute management platform. Eliminate the vulnerability created by third-party chargeback management vendors.

Take simplification a step forward.

Integrating your payment gateway brings even more relevant data into every response you create — and simultaneously provides you with a 360 degree view of the customer and their dispute. Isn’t automation a beautiful thing?

Connect BigCommerce and start responding now.

Request an invitation to see if you qualify for our early-access beta program.

Request an Invitation