About the company

We build the automation that unlocks potential

Our vision for the world is one where people aren’t tethered by rote, menial labor, and instead are empowered to realize their full potential.

Our story

In the beginning...

Chargeback was born in 2011 and initially focused on providing managed solutions that served merchants with a high number of chargebacks.

Nuke and pave

By 2016, the technology platform we were using to manage disputes was buckling from growth and added complexity from network rule changes. After countless meetings, late-night worrying, and early-morning sessions, we decided to kill the old platform and rebuild it from scratch.

Expanding horizons

In 2018, we released the Chargeback API with a comprehensive suite of web service for interacting programmatically with our application. The API gives clients the ability to directly integrate with our platform.

The turning point

At the end of 2015, we took a long hard look at the state of commerce and decided it was time to shake things up. We set out to build software and tools that would help all merchants, large and small, high risk or not, prevent and manage disputes.

The App is born

In December of 2017, the Chargeback App was launched. This first of its kind, internal dispute management platform empowers internal teams with more efficient and more effective dispute management.

Today

We are steadfastly moving towards our ultimate vision. One where automation is the standard and every single person is given the opportunity to delve head-first into their passion. We’re constantly refining our technology and maintaining our expert system based on the latest card network rules and regulation changes.

Our story

In the beginning...

Chargeback was born in 2011 and initially focused on providing managed solutions that served merchants with a high number of chargebacks.

The turning point

At the end of 2015, we took a long hard look at the state of commerce and decided it was time to shake things up. We set out to build software and tools that would help all merchants, large and small, high risk or not, prevent and manage disputes.

Nuke and pave

By 2016, the technology platform we were using to manage disputes was buckling from growth and added complexity from network rule changes. After countless meetings, late-night worrying, and early-morning sessions, we decided to kill the old platform and rebuild it from scratch.

The App is born

In December of 2017, the Chargeback App was launched. This first of its kind, internal dispute management platform empowers internal teams with more efficient and more effective dispute management.

Expanding horizons

In 2018, we released the Chargeback API with a comprehensive suite of web service for interacting programmatically with our application. The API gives clients the ability to directly integrate with our platform.

Continuous improvement

We are steadfastly moving towards our ultimate vision. One where automation is the standard and every single person is given the opportunity to delve head-first into their passion. We’re constantly refining our technology and maintaining our expert system based on the latest card network rules and regulation changes.

Why we’re different

Aligned values, unmatched solution

The Chargeback App is the only 100% SaaS solution for the real-time management of disputes. It combines the best of both dispute management options: the expertise and efficiency of outsourcing and the irreplicable domain knowledge of your in-house team. Most importantly, our transparent pricing ensures that your success is our success.

Why we’re different

Aligned values, unmatched solution

The Chargeback App is the only 100% SaaS solution for the real-time management of disputes. It combines the best of both dispute management options: the expertise and efficiency of outsourcing and the irreplicable domain knowledge of your in-house team. Most importantly, our transparent pricing ensures that your success is our success.

Our management team

Dave Wilkes

CEO

Khalid El-Awady

President

Scott Stone

CSO

John Munro

COO

Danny Mitchell

CFO

Colin Kent

VP of Sales

Matt Pontius

VP of Engineering

Emily Vuitton

VP of Marketing

Our management team

Dave Wilkes

CEO

Khalid El-Awady

President

Scott Stone

CSO

John Munro

COO

Danny Mitchell

CFO

Colin Kent

VP of Sales

Matt Pontius

VP of Engineering

Emily Vuitton

VP of Marketing

Want to join our team?

We’re a different kind of tech team — one that thrives off of our differences, always challenges the status quo, and above all, gets stuff done.

Browse Careers

Want to join our team?

We’re a different kind of tech team — one that thrives off of our differences, always challenges the status quo, and above all, gets stuff done.

Browse Careers