About the company
We build the automation that unlocks potential
Our vision for the world is one where people aren’t tethered by rote, menial labor, and instead are empowered to realize their full potential.
Our story
In the beginning...
Chargeback was born in 2011 and initially focused on providing managed solutions that served merchants with a high number of chargebacks.
Nuke and pave
By 2016, the technology platform we were using to manage disputes was buckling from growth and added complexity from network rule changes. After countless meetings, late-night worrying, and early-morning sessions, we decided to kill the old platform and rebuild it from scratch.
Expanding horizons
In 2018, we released the Chargeback API with a comprehensive suite of web service for interacting programmatically with our application. The API gives clients the ability to directly integrate with our platform.
The turning point
At the end of 2015, we took a long hard look at the state of commerce and decided it was time to shake things up. We set out to build software and tools that would help all merchants, large and small, high risk or not, prevent and manage disputes.
The App is born
In December of 2017, the Chargeback App was launched. This first of its kind, internal dispute management platform empowers internal teams with more efficient and more effective dispute management.
Today
We are steadfastly moving towards our ultimate vision. One where automation is the standard and every single person is given the opportunity to delve head-first into their passion. We’re constantly refining our technology and maintaining our expert system based on the latest card network rules and regulation changes.
Our story
In the beginning...
Chargeback was born in 2011 and initially focused on providing managed solutions that served merchants with a high number of chargebacks.
The turning point
At the end of 2015, we took a long hard look at the state of commerce and decided it was time to shake things up. We set out to build software and tools that would help all merchants, large and small, high risk or not, prevent and manage disputes.
Nuke and pave
By 2016, the technology platform we were using to manage disputes was buckling from growth and added complexity from network rule changes. After countless meetings, late-night worrying, and early-morning sessions, we decided to kill the old platform and rebuild it from scratch.
The App is born
In December of 2017, the Chargeback App was launched. This first of its kind, internal dispute management platform empowers internal teams with more efficient and more effective dispute management.
Expanding horizons
In 2018, we released the Chargeback API with a comprehensive suite of web service for interacting programmatically with our application. The API gives clients the ability to directly integrate with our platform.
Continuous improvement
We are steadfastly moving towards our ultimate vision. One where automation is the standard and every single person is given the opportunity to delve head-first into their passion. We’re constantly refining our technology and maintaining our expert system based on the latest card network rules and regulation changes.
Why we’re different
Aligned values, unmatched solution
The Chargeback App is the only 100% SaaS solution for the real-time management of disputes. It combines the best of both dispute management options: the expertise and efficiency of outsourcing and the irreplicable domain knowledge of your in-house team. Most importantly, our transparent pricing ensures that your success is our success.
Why we’re different
Aligned values, unmatched solution
The Chargeback App is the only 100% SaaS solution for the real-time management of disputes. It combines the best of both dispute management options: the expertise and efficiency of outsourcing and the irreplicable domain knowledge of your in-house team. Most importantly, our transparent pricing ensures that your success is our success.
Our management team
Dave Wilkes
CEO
Khalid El-Awady
President
Scott Stone
CSO
John Munro
COO
Danny Mitchell
CFO
Colin Kent
VP of Sales
Matt Pontius
VP of Engineering
Emily Vuitton
VP of Marketing
Our management team
Dave Wilkes
CEO
Khalid El-Awady
President
Scott Stone
CSO
John Munro
COO
Danny Mitchell
CFO
Colin Kent
VP of Sales
Matt Pontius
VP of Engineering
Emily Vuitton
VP of Marketing
Want to join our team?
We’re a different kind of tech team — one that thrives off of our differences, always challenges the status quo, and above all, gets stuff done.
Want to join our team?
We’re a different kind of tech team — one that thrives off of our differences, always challenges the status quo, and above all, gets stuff done.